Contact

Last updated: September 26, 2025

At fairplayy.ai, we value open communication and transparency. This Contact & Support Policy outlines how users can reach us, what to expect in terms of response times, and how we handle support queries or complaints.

1. Purpose of This Policy

To provide users with clear and reliable communication channels.
To ensure timely handling of inquiries, corrections, or complaints.
To maintain accountability and improve user trust.

2. Official Contact Channels

We only recognize the following as official support channels:

Email Support:
📧 support@fairplayy.ai
For general inquiries, technical issues, or complaints.
Editorial Queries:
📧 editorial@fairplayy.ai
For corrections, content feedback, or editorial concerns.
Copyright/DMCA Requests:
📧 copyright@fairplayy.ai
For reporting intellectual property violations.
Privacy/Data Requests:
📧 privacy@fairplayy.ai
For GDPR or Indian IT Act data-related requests.
Customer Helpline (if applicable):
☎ +91 9461410116 (operational hours: 10am – 6pm IST, Monday–Friday).

⚠️ We will never request sensitive data (like passwords or payment details) via phone or email.

3. Response Time Standards

General Queries: within 3–5 business days.
Legal/DMCA Requests: initial acknowledgment within 48 hours, resolution within 10 business days.
Privacy/Data Requests: acknowledgment within 7 days, resolution within 30 days (as per GDPR).
Urgent Issues (security, misuse, or fraud): prioritized with response within 24 hours.

4. Escalation Process

If you are not satisfied with the initial response:

Reply to the same thread marking it as “Escalation Request.”
The case will be reviewed by a senior support officer.
If still unresolved, legal counsel or external regulators may be consulted.

5. User Responsibilities

Provide accurate details when submitting requests.
Avoid abusive or threatening language toward support staff.
Use official channels only; queries via unauthorized platforms (e.g., random WhatsApp numbers) may not be answered.

6. Data Protection in Support

All user queries are logged securely.
Sensitive information is only accessed by authorized staff.
Support interactions comply with our Privacy & Data Protection Policy.

7. Limitations of Support

fairplayy.ai is an informational platform only. We cannot assist with account issues, payments, or disputes on third-party sites (like Fairplay, Lotus365, etc.).
For third-party service issues, contact their official support directly.

8. Updates to This Policy

This policy may be updated as we expand services. Any changes will be posted on this page with a “Last Updated” date.